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Customised 0870 number based solutions

 

Many providers attempt to get your needs to fit into their solutions. We don't. We do have readymade solutions but always engage with you to make sure you only get what you need and what will be of use.

 

Unlike other 0870, 0845, 0800 providers we offer a total solution including managing inbound traffic as required.

 

Our goal is to ensure that you receive your calls exactly as you require. See a few recent solutions examples below:-

 

 

 

What do you want to do next?

 

example 1

 

Problem:

    Company X generally wanted calls to be routed to one location but occasionally required them to be received at another location when the prime location was busy or not available.

 

Solution:

  • Provided an 0870 number solution.
  • Customised solution to route all calls initially to location 1. After 5 rings upon no answer at location 1 route calls to location 2.
  • If location 2 doesn't answer route calls to a network based voice mail system and send the voice mail as an attachment to an email (audio file).

 

Benefits:

  • Calls answered as and when needed.
  • No expensive key system installed or maintained.
  • Voice mails stored in an orderly fashion with no limitations (apart from hard disk storage on company computer!)

 

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example 2

 

Problem:

    Company Y had two sites but wanted one number for clients to dial. Company X also wanted to give clients a choice of which locations to connect to. As two key contacts were often out of the office they wanted a solution that connected clients whilst on the move.

 

Solution:

  • Provided an 0870 number solution.
  • Customised solution gave callers a choice of location immediately after dialling
  • Routed calls to either location 1 or location 2 based on the callers choice
  • If calls were unanswered from either location, routed calls to one of 2 mobiles.
  • Upon no answer from mobiles, routed calls to a network based voice mail system and sent the voice mail as an attachment to an email (audio file).

 

Benefits:

  • Single company for professional appearance
  • All calls received when required - in and out of office
  • Voice mails stored in an orderly fashion with no limitations (apart from hard disk storage on company computer!)

 

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example 3

 

Problem:

    Company Z began to receive an increased number of calls. While they wanted the calls to be answered by a "human voice" they didn't want the calls answered by voice mail or an Interactive Voice Response System (IVR).

    Furthermore company Z already  forwarded calls between two company locations as an overflow measure. This cost the price of an extra call whenever calls were forwarded.

 

Solution:

  • Provided an 0870 number solution.
  • Calls rang main company location for 5 rings (specified by the customer)
  • After 5 rings calls were automatically forwarded to call answering service.
  • Routed calls to either location 1 or location 2 based on the callers choice
  • Out of office hours calls were automatically, routed to a network based voice mail system and sent as an attachment to an email (audio file) to company Z.

 

Benefits:

  • Company Z had choice of whether to answer phone or leave for call answering service
  • Money saved on expensive call forwarding in between sites
  • Voice mails stored in an orderly fashion with no limitations (apart from hard disk storage on company computer!)

 

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