Call Centre benefits for home workers
Attrition amoung call centre staff
is one of the highest in industry. The knock on effect is high staff
training costs, pressurised supervisors and a damaged company image due
to lack of professionalism.
Virtual call centres can help by
providing an effective means for staff to work at home. Home working
- flexible & more
appealing employment options encompassing a wider candidate base.
- lower pressurised employees
leading to lower attrition.
- greater facilitation for
home worker participation
Our virtual call
centres can be configured to monitor teleworker participation in
different ways. For example, we can provide stats on a per agent basis
or agents can be configured to login to the call centre.
The later option
means agents only receive calls when logged in. Both login and logout
times can be recorded for each agent enabling production of accurate
What do you want to do next?