The Virtual Call Centre Experts

Virtual Call Centres

Call centres have been around for a long time and prove an essential part of thousands of businesses. However most call centres suffer from high attrition, high maintenance cost and high real estate costs.

A Virtual Call centre overcomes the above issues and enables your business to function with greater flexibility. 

What is a Virtual call Centre?

Traditionally inbound calls are routed to a fixed location where  additional telecommunications equipment routes the calls to individual agents. A virtual call centre can route calls direct to agents located at different sites without on-site equipment.

In the above diagram :-

• Inbound calls can be routed to various different locations yet appear as a single centre to callers
• The call centre is hosted off-site by us saving you installation, capital and operating expenses for your own on-site equipment.
• Alternatively, if you already have on-site kit, the virtual call centre can distribute calls among your different sites.
• Location based routing is also possible where calls are routed according to the callers location.

How virtual call centres work

By utilising customised call routing and advanced telecommunications and computer technology inbound calls can be pre programmed to terminate at different destinations.

Agents can also log in and log out of a virtual call centre as duty schedules dictate. This function is particularly useful for home workers. View our brochure for more information.

How we can help

New Prospect Business Solutions is leading the move into next generation virtual call centres. We offer flexible solutions that are a first in the industry. We don't offer advanced features for the sake of it, we put them to work saving you money and gaining you new repeat business.

 What do you want to do next?

smart call centres:  View how home workers can benefit from virtual call centres

smart call centres: understand how to outsource a part or a complete call centre

smart call centres: I want more information or someone to call me