Call centres have been around for
a long time and prove an essential part of thousands of businesses.
However most call centres suffer from high attrition, high maintenance
cost and high real estate costs.
A Virtual Call centre overcomes
the above issues and enables your business to function with
is a Virtual call Centre?
Traditionally inbound calls are
routed to a fixed location where additional telecommunications
equipment routes the calls to individual agents. A virtual call centre
can route calls direct to agents located at different sites without
In the above diagram :-
- Inbound calls can be routed to
various different locations yet appear as a single centre to callers
- The call centre is hosted
off-site by us saving you installation, capital and operating expenses
for your own on-site equipment.
- Alternatively, if you already
have on-site kit, the virtual call centre can distribute calls among
your different sites.
- Location based routing is also
possible where calls are routed according to the callers location.
virtual call centres work
By utilising customised call routing
and advanced telecommunications and computer technology inbound
calls can be pre programmed to terminate at different destinations.
Agents can also log in and log out
of a virtual call centre as duty schedules dictate. This function is
particularly useful for home
workers. View our brochure
for more information.
New Prospect Business Solutions is
leading the move into next generation virtual call centres. We offer
flexible solutions that are a first in the industry. We don't
offer advanced features for the sake of it, we put them to work
saving you money and gaining you new repeat business.
What do you want to do next?